Shipping Policy/FAQ
When will my order arrive?
Please allow 2 - 4 weeks for delivery
All of our products are dispatched within 3 business days but during peak times such as holiday seasons and public holidays this may be delayed slightly. Most of our items shipped to United States will take 2 - 4 weeks as we select a balance of the fastest and cost effective shipping offered.
If by chance your item has not arrived within 20 business days please contact us at christinkirabo33@gmail.com so that we may assist you regarding the status of your order. Orders depending on the destination in the world might take longer due to couriers and customs inspections so please take this into consideration should your order not arrive within the usual 30 days.
Pre-Order: Please allow 2-4 weeks for order processing, verification and shipping.
I placed an order and received an email saying the item(s) were out of stock
Due to high traffic, occasionally items may be sold before our web store inventory can be adjusted. Full refunds will be issued for items we cannot fulfill. We apologize for any inconvenience this may cause.
I changed my mind. Can I get a refund or make an exchange?
We do not accept order cancellations or returns for refunds or credits. All sales are final. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. If you'd like to exchange your order for a different size, please contact us here.
Can I contact you directly with any questions?
Please contact us here. Only questions related to issues with orders will be responded to.
Why do my billing and shipping address have to match?
We require that your billing and shipping address match as an additional step to prevent credit card fraud.
Why have I been asked to show ID and additional payment information?
We reserve the right to request to see Government Issued Identification and to receive further information regarding the payment method used for an order. These measures are typically taken when our fraud prevention system is triggered by any suspicious order details and/or payment methods.
Can I order other items that are not offered on the web store?
We are only offering a select group of items through the web shop at this time. Please continue to check our web store frequently for new releases.
I placed a successful order but why didn’t I receive a confirmation email yet?
During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and full name and we will re-send your confirmation.
When are particular items released?
By creating an account, placing an order, or signing up for our mailing list, you will receive exclusive product release related news.
Do you re-stock your inventory?
On occasion we may re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.